The client support that you can receive from your web hosting company is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got a technical trouble with an existing account. Prompt and accurate information regarding a question or an issue can save you lots of time and efforts, not mentioning that this could often be a proof that you're ordering from a genuine website hosting supplier and not from some reseller. When you get a hosting account via a company that does not own its servers and it cannot access them directly, it's almost certain that you'll wait for a couple of days to have a reply to any question, therefore your websites may remain offline for quite a while. In comparison, a company that provides various means of communication and has a tech support crew that is available any time will assist you to right away and help you decrease or entirely avoid any downtime and possible losses.

24/7 Customer Support in Web Hosting

All of our Linux web hosting packages offer you 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our solutions well before you make an order or you are a current client and you have any question or a issue, you're able to contact us anytime, which includes holidays and weekends. We have multiple channels to get in touch with us - several phone lines globally for your convenience plus live chat support for billing, pre-sales and general questions; email messages and support tickets for more complex issues or any issues which require extra time to investigate and handle. Unlike various other website hosting providers, our trouble tickets have a warranted max reply time of only 1 hour, thus no matter what the problem is, it'll be resolved timely and you won't waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You're able to try our support services even before you get a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and basic questions. Our agents can help you pick the ideal plan or provide you with information about our servers, so as to verify whether the system requirements for your web sites are met. When you're an active client, you can also get in touch with us via e-mail or via our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We warrant that whenever you use any of these 2 ways of communication, you'll receive a reply within a maximum of one hour and that’s 24/7, which includes weekends and public holidays. If you have used the web hosting services of other companies, even big ones, you'll be able to compare the response time as it usually takes a full day for them to handle a support ticket.

24/7 Customer Support in VPS Hosting

If you've got a Virtual Private Server through our company, you can get in touch with us 24/7 for any server-related issue or forany issues or questions associated with the pre-installed software your server comes with. In case you haven't purchased a virtual private server plan yet, you can learn a lot more about our solutions by giving us a telephone call or through the live chat service. For more technical issues, you're able to send an e-mail message or open a trouble ticket through your billing Control Panel and you'll receive support within a maximum of 1 hour regardless of the time of the day, even on holidays and weekends. The actual response time in most cases does not extend past 30 mins. If you need assistance with third-party software, you can take advantage of the Managed Services upgrade which you can include to each and every VPS plan and our administrators will help you with any installation or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour max reply time guarantee, you will get extremely fast support when you obtain a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, so when you open a support ticket through your billing account or you send an email message about any issue with the server or the pre-installed software on it whatever the time of the day, you'll receive a response within 1 hour, even during holidays. Our ticketing system is the perfect option in case the matter involved requires longer time to be solved or if it should be sent to our administrators, as it is far more convenient to track the communication sent on both sides. For general, sales and billing issues/inquiries, you can give us a call or talk to a live agent using our chat service. If you include the Managed Services upgrade to your server plan, our admins will also support you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 too.