There are a number of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you select is a support ticket system. It is the least complicated communication medium for many reasons. If no customer care staff member is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will always hit home. Plus, you can copy/paste large bits of info without the need to worry about typing mistakes, and if a given issue requires more time to be solved or a number of replies have to be exchanged, all the information will be in one and the same place, so each party can always see the comments provided by the other one. The drawback of using tickets to get in touch with your web hosting company is that they’re usually separate from the web hosting platform, which implies that if you have to supply information or to follow guidelines, you will need to use no less than two separate interfaces and this number may rise if you’d like to manage a couple of domain names. Furthermore, many web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting around for a reply.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket whilst browsing your website files or tweaking various settings. The ticketing system is being closely monitored 24x7 by our customer support engineers and the response time is maximum 1 hour, but it seldom takes more than 20 minutes to receive help. In contrast to some hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and request information relating to any billing or technical issue. Plus, you can read a number of help articles, which will help you fix the most commonly confronted issues yourself.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more efficient to manage everything in one place, so we’ve implemented a trouble ticket system into the custom-created Hepsia hosting Control Panel, which is available with each semi-dedicated server plan. This will allow you to handle the correspondence with our customer service staff along with your web files, which means that you will not need to memorize additional logon credentials for a different admin console. You’ll be able to open a new ticket or to track down the status of an old one with no more than a few mouse clicks whilst you are browsing the files hosted in your account. On top of that, you can go through older tickets using an intelligent search filter or have a look at relevant knowledgebase articles, which provide solutions to common obstacles. The built-in trouble ticket system is closely monitored 24/7/365 with the maximum response time being only 60 minutes, so there will always be someone to assist you.