Should you ever face a problem with your site and be incapable of rectifying it yourself, ask the respective web hosting provider’s client care staff to assist you to bring the site back online. A quick resolution would be the best-case scenario, but lots of companies respond within 24 hours or even more, particularly if you are dealing with a reseller. Even if the problem can be fixed with ease, your site may not function correctly or may not be accessible whatsoever for a long time interval, so you may lose potential clients because it’s very unlikely that anyone will be willing to come back to a website that is inoperative. With that being said, you ought to make certain not only that you can touch base with your web hosting provider, but also that they can reply and help you in a well-timed fashion. If a web app update doesn’t proceed as planned or you delete something accidentally, for example, the site should be fixed quickly so as to prevent protracted downtime.

One-Hour Response Guarantee in Web Hosting

With a web hosting from us, you can just forget about waiting around for hours on end, or even a whole day, to receive an answer to an email or a trouble ticket. No matter when you contact us, we will help you out within no more than one hour with any sales or technical enquiries you may have. In reality, our real reply time scarcely ever surpasses twenty to thirty minutes. Since we are at your service 24/7, you’ll always get assistance in a timely fashion and we understand how vital this is in the e-world. Shortly after you contact us, we will respond to your questions. If you chance upon any technical issue, we will tackle it for you, or we’ll give you all the needed information if there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk team reps will be at your service at all times and they’ll reply to any trouble ticket that you open via our web hosting Control Panel within sixty minutes max. The response time is guaranteed regardless of whether you’ve got a general query with regards to your semi-dedicated server or you chance upon a certain predicament and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to assist you, as we are available 24-7-365 to handle any general, billing or technical issue. In case you contact us about anything that is within our capability, we will solve it before we respond to you, so you won’t have to wait for hours or days while the problem lasts. In case there’s something that you have to do on your end, we will provide you with the required info – what possible solutions to try, what steps to take, etc.