Although this isn't the mainaspect for you to identify a reliable web hosting provider from a bad one and a reseller from a real supplier, having the option to call and speak with a live person is a sign that you aren't dealing with a one-person company and that you'll be able to reach somebody whenever you're in need of support. The phone support for web hosting services may range from basic to professional, which means that the problems that can be resolved through a call vary depending on the particular company. Usually, these matters are more basic and include billing or 1st level technical issues as more complex matters generally need a support ticket where both you and the sysadmins can follow the proceedings with a specific situation. Still, the option to call your provider will save you lots of time and efforts for the multitude of small issues which may eventually appear when you manage your hosting account.

Phone Support in Web Hosting

We know that having the option to communicate with a live consultant is very important, so we have 3 support lines worldwide (UK, USA and Australia) and you will be able to reach us over the phone for fourteen hours every day. In case you consider getting one of our Linux web hosting packages, for example, you'll be able to call us and find out more about our solutions before you order so as to be sure that we match all system requirements for your sites. After the purchase, you'll be able to call us about any kind of sales or billing issues you may experience, or receive any kind of general or basic tech info that you need. We've aimed to find the perfect balance between phone and ticket support, so for entirely technical matters you can use our ticketing system, that will help you follow the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there will always be somebody to help you when you have any questions about the semi-dedicated server plans that we supply. Whether you need to know more about the packages, you have some billing issue or some general problem, you can just give us a call. Although some more complicated issues may require a support ticket in order to give time to our technical support team to investigate, we will assist you with a number of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the USA, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you're in another country, we also have a global number where you're able to contact us.