Tech Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Guarantee

  • We provide a 60–minute response time guarantee for every support ticket or e–mail that you submit to our tech support team. We’ll swiftly answer all typical questions and forward right away the matter to our system administrators if any additional assistance is required. If you take advantage of our Admin Services package, we’ll perform any of the included services at a time that has been agreed upon in advance.

  • Top quality support service
  • A First–Class Client Support Service

  • If you require any assistance while working with our Hosting Control Panel or with any of the applications that we have preinstalled on the dedicated web hosting server for you, you can touch base with our help desk support team at any moment through the ticketing system. Plus, should you need help managing your dedicated web hosting server, you can make use of the Admin Services package, that includes weekly OS updates, problem troubleshooting and installation procedures, server monitoring and rebooting services, backup storage space, etc.

  • Intuitive help center
  • An Intuitive Help Area

  • Each Linux dedicated servers hosting package comes with our charge–free Hosting Control Panel, which offers a circumstantial knowledge base plus a selection of instructional video tutorials. Whenever you require help working with the Hosting Control Panel, just press the Help or Videos buttons situated in the upper right corner.