Support Channels

  • 1 hour ticket response time
  • A one hour Inquiry Resolution Guarantee

  • Our tech support Department is working round–the–clock to handle all of your service questions. Every single ticket you post to us shall be solved within less than 1 hour. If your situation demands help from an administrator, we will send the ticket to the technician in charge and will let you know that the problem is being resolved.

  • Top quality support service
  • Qualified Client Support Service

  • Our tech assistance Department is going to be on shift for you 24x7x365 to to attend to all support demand tickets that you send to us. We offer technical help and support for all applications that are installed in advance on your hosting server. These include our in–house created Hosting Control Panel, the selected OS plus the server administration panel (in accordance with the VPS type).

  • Intuitive help center
  • A Descriptive Help Section

  • An exhaustive and consistently updated knowledge base is built into our in–house built Hosting Control Panel. It includes quick tips about how to conduct all of the common web site maintenance jobs. The Help zone presents extensive how to articles and reviews and step by step video training. You can access the Help section by pressing the Help or Video buttons in the upper right side of each Control Panel section.